Product Retrievals

Client:

Food Manufacturer

Objectives/background:

The objective of the programme was to determine the on shelf quality of the client's own brand products at the point-of-sale. Whilst all quality processes are in place before products leave the factory, the client had no real control over the quality of its products once it has reached the end of the supply chain.

Methodology:

To ensure ongoing quality monitoring and a consistent approach, a monthly sample of over 200 products was randomly collected at 20 different locations for testing. This equates to approximately 2,400 products that were retrieved from over 240 UK stores over a twelve month period!

Outcome:

The products were sent to a central location where the client had them analysed and sensory tested for leaks, broken seals, damaged labels/packaging, expiry dates, foreign bodies, taste tests etc. Effectively this ensured that the quality of these products was monitored on a continued basis including after it has reached the end of the supply chain.

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