Service: Product Retrieval

Client:

Food Manufacturer

Objectives/background:

RQA Europe was contacted at 4pm one Friday afternoon by a client in urgent need of 2,000 chocolate bars with specific batch numbers and product ages from the UK market; the products were required to be with the client by the following Wednesday. The 2,000 bars were made up of 2 brands (1,000 of each) and each 1,000 was made up of batches of 10 (100 batches of 10). Each batch of 10 had to have a different batch code that could not be repeated for the remaining 99 batches for that brand and the product ages were not accepted if produced less than 3 months earlier.

Methodology:

In order to complete this project, RQA Europe sent representatives across the UK to retrieve the requested products from various store types (Hypermarkets, Wholesalers, Convenience stores, Fuel Stations to name a few).

Outcome:

In 4 days RQA Europe visited over 350 stores in total to complete the project and the products were retrieved and delivered to meet the Wednesday deadline. The client was also provided with a spreadsheet detailing each code retrieved per batch of 10 and the store name and location purchased. Therefore this entire project was turned around in less than 5 days.

Other Case Studies

We have located and purchased over 600 tubs of cream cheese with specific batch codes in France and then delivered them to our client in Germany for sensory testing within 5 days.

We have located, purchased and delivered frozen ready meals from the Finland to the USA within 4 days for consumer tests.

We have visited over 200 hair salons in Spain and Germany to retrieve over 2000 units of shampoo and conditioner with specific lot codes and delivered them to our client within 2 weeks.

We have retrieved over 2000 bars of chocolate to specific lot code requirements (10 units per batch, 200 different batch codes) within 5 days in the UK