Service: Incident Response Support
Objectives/background:
· “A consumer has complained that a can of soft drink we manufactured has exploded. We think this is unlikely but can you collect it so we can investigate.” RQA Europe assigned a Field Representative who was close to the consumer to collect the product at a time convenient to the consumer. The can was then sent back to the manufacturer for rapid assessment.
· “Contamination on food production line resulted in line closure for 3 months. Company experts could not solve the issue and contacted RQA via the Chartis incident line. RQA experts assigned to the company to solve the contamination issue.”
· “We have found e-coli in our milk and we don’t know what to do.” RQA assigned a specialist consultant to advise the company on the implications of this contamination and what the options for action should be considered.
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