Product Recall Incident Support
RQA provides consultancy support for some of its clients during a product recall related incident.
We operate an around the clock Crisis Support Help Line that can be tailored to your business needs. Your team can reach one of our consultants at anytime to advise on the best course of action to take, either over the phone or on site.
This advice includes but is not limited to:
- Product recall risk assessment
- Traceability
- Assistance with lab testing
- Current product recall legislation
- Advice on notifying customers and authorities
- Crisis communication
- Consumer carelines
- Recall log
- Post-incident analysis and prevention advice
For further details on this service and how to access it, please contact us.
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