Field Services

RQA has a network of in excess of 6,000 field representatives based throughout the world. It would be correct to say that there is barely a country in the world where RQA does not have field project capability. Our sophisticated systems allows us to match the profile of our field representatives with that of your customers to ensure that only the most appropriate field representatives are selected to work on your programme. RQA is able to assist in the following areas:

Product Retrievals

RQA can retrieve all types of product samples from anywhere in the world for any reason and have them delivered to you or any nominated third party.
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On-shelf Assessments

On-shelf Assessments often carry a variety of objectives from checking product packaging, product quality to on-shelf positioning at the "Moment of Truth".
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Consumer Complaint Retrievals

In the event of a consumer complaint, RQA can retrieve your product directly from the customer.
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Product Recall and Withdrawals

Utilising our own expertise and procedures, we ensure that our field representatives are fully equipped to remove contaminated or faulty products before or after it has reached your customers.
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Mystery Shopping

Performance and quality measurement tools like mystery shopping, if used appropriately, can be effective in any modern business.
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