Recall & Reputation Level II Training Course
Course overview
RQA Europe has assisted several hundred companies during recall incidents in the past few years. The content of this course has been designed to include key points that have frequently arisen during those incidents.
- Customise a "Product Incident Investigation Table" for your supply chain
- Predict your own recall incidents
- How will a product contamination affect your consumer (their health and your reputation)?
- Design a robust risk assessment process to answer the question "should we recall or not?"
- Factoring reputational risk into the risk assessment
- Understanding how the UK Food Standards Agency will assess your issue and judge whether a recall is necessary
- Thinking through your stakeholders - the people you will need to communicate with in a recall
- Identifying the core communications channels and required materials before any recall occurs
- Understanding media objective in a recall and responding with the right skills and resources
- Exercises and a mini simulation also included
Benefits to your organisation
- A detailed understanding of how product-related incidents occur in your company
- Your recall team should be better prepared for making the difficult decisions
- Exercises will highlight the application of risk assessment and communication issues
Who should attend?
- Your recall team, including directors and senior managers representing the following functions:
- Technical / Quality
- Distribution
- Marketing / Sales
- Finance / Insurance
- Communications and media management
Course duration
- One day
Experience
- RQA Europe is the leading provider of product recall and crisis management consultancy and training to the food and consumer products sectors.
- The two trainers on this course will be experts in product recall management and crisis communications
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